Reference

Privacy Policy for bb99

We collect, process and protect the information you share when you open an account, deposit via bKash, Nagad or Rocket, and play on our platform.

Account & wallet dataDevice & session logsPayment verification recordsContact rights explained
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bb99 Privacy Policy for bb99
PRIVACY CONTACT

Reach Our Data Team

If you have a question about your data, want to request a copy of what we hold, or ask us to delete your account information, use any of the channels below. Our support team will route privacy requests to the data-protection officer and reply within a reasonable timeframe under local practice.

Live chat Open the chat widget in the lobby footer to ask about data access, correction or deletion. Our agents will create a ticket and send it to the privacy team for review.
Email support Send your data request to the support email shown in your account settings. Include your registered phone number and a brief description of what you need so we can verify your identity before sharing records.
Account settings Log in and navigate to the privacy section under account settings to download a copy of your transaction history, game logs and wallet activity. Deletion requests still require contacting support directly.
DATA PRACTICES

How We Handle Your Information

We encrypt account credentials and payment data in transit using TLS and store sensitive records on servers protected by access controls and monitoring. Our systems log every deposit via bKash, Nagad and Rocket, every game round you play, and every withdrawal you request so we can verify transactions and investigate disputes. We place session cookies and device-fingerprint scripts to keep you logged in and detect unusual login patterns that might signal account takeover. You can clear cookies in your browser, but doing so will log you out and may trigger additional verification steps when you return.

Encryption in transit

We protect your login credentials, wallet PINs and payment details with TLS encryption while they travel between your phone and our servers, so third parties cannot intercept sensitive data on public networks.

Cookies & tracking

We set session cookies to remember your login, analytics cookies to measure which games you open most, and fraud-detection scripts that fingerprint your device to spot suspicious login attempts from unfamiliar locations.

Data retention

We keep your account records, transaction logs and support messages for as long as your account is active and for a period afterward to meet audit requirements, resolve disputes and comply with anti-money-laundering rules where they apply.

Your rights

You can request a copy of the data we hold, ask us to correct mistakes in your profile, or request account deletion by contacting support. Deletion is subject to legal retention obligations and may take time to process fully.

Common Privacy Questions

We collect your name, phone number, date of birth, wallet identifiers for bKash, Nagad or Rocket, device metadata, IP address and any documents you upload for identity verification. This data lets us operate your account and comply with local rules.

We share transaction details with bKash, Nagad and Rocket to process deposits and withdrawals, session data with game providers to load live tables and slots, and fraud signals with security services. We do not sell your information to marketing firms.

Log in to your account, open the privacy section under settings, and download your transaction history and game logs. For a full data export including support messages and verification documents, contact our support team with your request.

Yes. Contact support via live chat or email and ask for account deletion. We will remove your profile and wallet records subject to legal retention requirements for transaction logs, which we must keep to meet audit and anti-money-laundering obligations.

We place session cookies to keep you logged in, analytics cookies to track lobby usage, and fraud-detection scripts that fingerprint your device. You can delete cookies in your browser settings, but you will be logged out and may face extra verification steps.

We encrypt your wallet PIN and transaction details in transit using TLS and do not store your full bKash, Nagad or Rocket credentials on our servers. Payment processors handle sensitive wallet data under their own security standards.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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