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Terms Conditions

We've written our terms to cover how you use your bb99 account, how deposits and withdrawals work through bKash, Nagad and Rocket, and what happens when things need sorting.

Account usePayment termsWithdrawal rulesDispute processService limits

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What These Terms Cover

bb99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us you agree to these terms. They set out how you can use the lobby, place bets on cricket and football markets, spin slots, join live tables, and move money in and out through your mobile wallet. We operate this

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service for players in eligible Bangladesh regions where local law permits online gaming and betting. If you're under eighteen or in a jurisdiction where this service isn't allowed, you can't use bb99. We check identity documents during withdrawal verification to confirm age and location. Your account
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is personal — don't share login details or let anyone else use it. We reserve the right to suspend or close accounts that break these terms, show signs of fraud, or operate from restricted regions. Deposits made via bKash, Nagad or Rocket are final once confirmed;
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we don't reverse completed deposits except where payment-provider error is proven. Withdrawals go through manual review and are paid back to the same wallet you deposited from. Bonus terms, if you accept a promotion, sit separately and are shown on the promo page. We update these
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terms when needed and post the new version here; continued use of your account after an update means you accept the changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE WORK

Our Approach to Terms

We've kept our terms practical and tied to the way Bangladesh players actually use the platform — mobile wallet deposits, quick lobby access, and withdrawals that go back to your verified bKash, Nagad or Rocket account. Our compliance team reviews every withdrawal request to match it against these terms, and our support team explains any hold or rejection in plain language so you know exactly what's needed to complete the payout.

Wallet verification We match your withdrawal wallet to your deposit history and identity documents so payouts go to the right person and meet anti-fraud requirements under local payment-provider rules.

Age and region checks We verify you're eighteen or over and located in an eligible Bangladesh region by checking your ID document and mobile wallet registration details before approving withdrawals.

Account security Your password and OTP PIN protect your account; we never ask for your password over chat or email, and we log you out after inactivity to keep your balance safe.

Terms updates When we update these terms we post the new version on this page and note the change date at the top — continuing to use your account after that date means you accept the update.

TERMS QUESTIONS

Contact Us About Terms

If something in these terms isn't clear or you need to report an account issue, reach us through live chat from your lobby or send an email. Our Bangladesh support team handles terms queries, account disputes and document requests during service hours. We aim to respond to email within one business day and resolve most disputes within seventy-two hours once we have all the information we need.

Team online

Live chat

Open the chat icon in your lobby footer — quickest way to ask about a specific term or check your account status while our team is online.

Email support

Send your question or dispute detail to our support email address, listed in your account settings, and we'll reply with next steps or documentation requests.

Document upload

If we need identity proof or wallet screenshots for verification, you'll see an upload link in your account panel — send clear images to keep things moving.

Common Questions About Our Terms

We may suspend your account while we investigate, and if the breach is serious — fraud, underage use, or operating from a restricted region — we'll close the account and forfeit any remaining balance.

Not usually. Our terms require withdrawals to go back to the same bKash, Nagad or Rocket number you deposited from, to meet anti-fraud and payment-provider rules in Bangladesh.

No. If we credit a bonus you didn't request, contact support and we'll remove it so you can withdraw your deposit without meeting bonus wagering requirements.

We give you seven days to upload your ID document and wallet screenshot after requesting a withdrawal. If we don't receive them within that window, the withdrawal is cancelled and funds return to your account balance.

These terms apply to players in eligible Bangladesh regions. If you travel to a jurisdiction where online gaming isn't permitted under local law, you won't be able to access the lobby or place bets until you return.

Yes. Email our support team with your account details and explanation; we'll review the closure decision and reply within five business days with our final determination or next steps if more information is needed.

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